FAQ

AT WHAT TIME DO WE HAVE TO BE PRESENT?
We recommend the participants to be present approximately 15 minutes before the start of the Real Escape Room. Then you have plenty of time for a short game explanation and go to the toilet.

WHAT ARE THE PRICES AND POSSIBLE DISCOUNTS?
For alle prices, check this page.

HOW MANY TEAMS CAN ENTER A REALESCAPEROOM AT THE SAME TIME?
In the RealEscapeRooms there is place for one team of maximum 7 people per hour per room. There is a total of five Escape Rooms in Dordrecht, three rooms in Rotterdam and 2 battle escape rooms in Antwerp. Through the reservation menu you can see if there is a room available. If a time is not listed then the room is already booked. If a date is not listed then the whole day is already booked.

After the game, there is a 15-minute changeover time required to prepare the room for a next team (in the reservation system this interval is 30 minutes due to clearance).

WE ARE WITH 8 PEOPLE OR MORE, CAN YOU MAKE AN EXCEPTION?
In Antwerp you can play the battle escape room. At the same time 14 people (max. 7 per room) can be locked up in the Wanna Play Room. You play against time and your friends!

Because of the safety and the size of the space and by order of the fire brigade, we can’t make an exception for any of our rooms. It’s also better for the game experience. 7 is the maximum number of people (per room / per hour) that can participate in the game. 2 is the minimum number of people (this is because the difficulty of the game).

FOR WHOM IS THE REALESCAPEROOM SUITABLE?
You can enter the realEscapeRoom when you are pregnant or light claustrofobic. The RealEscapeRoom is not suitable for people with hart problems, epilepsie, or severe claustrophobia. We are also sorry to inform the RealEscapeRoom is not wheelchair friendly. At all times, participating in this game is at your own risk.

IS THE GAME SCARY? IS IT DANGEROUS TO PARTICIPATE?
The Wanna Play Room, The Bath Room, The Class Room, The Precious Room, Lad Madness and Mysterious Plague:
Scary is not the right word and it is absolutely not dangerous. The game is rather very exciting! The Real Escape Room is more than just a room with puzzles. An atmosphere is created that can be experienced as very scary for some people. The illusion is created that there is danger. Although there never is any real danger. It may be that you feel scared or tense by the atmosphere that is created. Even though you are locked in a room where you have to escape from, there is always someone to open the door from the outside in case of emergencies. Besides, in each escape room there is an emergency button so you can always open the door by yourself and leave the room. During the Escape room laser and light effects are used. If you are sensitive to it, we advise you not to participate The Wanna Play Room or The Bath Room.

The News Room:
If you are really afraid, then book The News Room, that is our Escape Room that is not scary at all, no crazy scary effects and its just an happy room. The News Room is for +14 years old.

Harrison’s Squad:
Rather Action than Thriller? Try Harrison’s Squad, a room full of puzzles en riddels with action. We advise a minimum age of 16 years because of the assignments you need to do.

WE WANT TO ORGANIZE A (BUSINESS) EVENT AND WE WOULD LIKE TO BOOK THE ESCAPE ROOM, IS THIS POSSIBLE?
Yes, you can! You should – in case for example of 20 persons – make 4 teams of 5 people, or make 3 teams of 6/7 people. This creates a nice competition between the teams! Which team is the fastest? At the same time there are 5 rooms available. If you are booking more rooms then we have enough to do for the waiting teams. The “waiting” teams won’t get bored! There is a nice big room with a bar and a games room.

Do you want to do something else in the meantime?
At the Real Escape Room location it is also possible to do a workshop or start a citygame. For all the possibilities take a look on fundustry.com

Do you want to have a meeting?
There are several meeting rooms (up to 100 people). These spaces are free of charge during the booked hours.

HOW CAN I CANCEL MY RESERVATION?
Cancellation is free of charge until 48 hours before the appointment. Cancellations within 48 hours before the appointment and no shows will be charged € 90. After reserving a time / date you will get a confirmation by email. It is possible that this mail ends up in your SPAM. Did you not receive the confirmation email, the reservation did not come through.
Cancel your reservation only through the “Cancel the appointment” link in your confirmation email.

WHAT ARE THE PAYMENT OPTIONS?
You can pay on location by pin. Paying with cash is impossible unfortunately.

WHAT IS YOUR TELEPHONE NUMBER / EMAIL ADDRESS?
Click here to contact us.

I DON’T SPEAK DUTCH CAN I PLAY THE REAL ESCAPE ROOM?
Yes! All our rooms (except The Precious Room*) are available in Dutch and English. In the game itself is not made use of language, so it does not matter what language the participants speak. It may be that additional hints are given when a team gets stuck. These hints are available in Dutch and English. If you let us know before you go into the escape room that you want the English version, then you will see the English hints.

But one exception…. our Precious room is only in english available and no hints are given 😉

WHAT KIND OF CLOTHES SHOULD I WEAR?
What kind of clothes you wear during the Real Escape Room doesn’t matter. You won’t get dirty. However, it may be that you have to crawl or climb a bit, so we would’t recommend a three-piece suit ;). Just wear something you feel comfortable with, that allows you to move easily.

CAN I TAKE MY CELL PHONE AND / OR BAG IN THE ESCAPE ROOM?
No, before you enter the escape room we will ask for all your belongings, so your mobile phone but also your wallet, keys and other belongings will be safely stored in a safe/locker.
This is necessary in order not to spoil yours and your team’s game experience. Everything you need to solve the Real Escape Room can be found in the escape room. Of course you will receive back your belongings at the exit from the escape room.

CAN I HAVE A DRINK?
Yes, before and after the Real Escape Room, you can have a drink in our cozy lobby with bar. Here you can also prepare for the Real Escape Room and afterwards chat with your fellow players. During the Real Escape Room it is not possible to drink something. Drinks brought by you are not permitted in the game room of the Real Escape Room.

WHAT IF I NEED TO GO TO THE TOILET?
During the Real Escape Room you can not go to the toilet. We recommend using the toilet before entering the Real Escape Room.

HOW OLD DO YOU HAVE TO BE FOR THE ESCAPE ROOM?
All Escape Rooms are for all ages, we advise you to bring an adult when the group is under 16 years. The News Room is FUN and we only advise an adult for groups aged under 14. This is in case of the difficulty of the puzzles.

IS THE ESCAPE ROOM SUITED FOR PEOPLE WITH DISABILITIES?
Unfortunately, the Real Escape Room is not suitable for people in wheelchairs or on crutches. The entrance to the Real Escape Room is located on the ground floor, but the real Escape Rooms are downstairs in the basement floor. Also in the escape room itself participants may have to climb and/or crawl a bit. People with impaired vision or limited hearing can participate the Real Escape Room as long as there is at least one person with full sight and hearing present. However, it is important to realize that we are using very loud noises and creepy images in The Wanna Play and in The Bath Room. This might be distressing for people with visual, auditory or mental limitations.

But we also have a non scary room: The News Room.

DO THE PRICES INCLUDE VAT?
Yes, our prices include 6% VAT.

WHAT HAPPENS IF I AM LATE?
We ask each group to be present 15 minutes prior to the agreed time. Up to 15 minute delay we can still admit you to the Real Escape Room. If the room is not reserved after your group then you can still have later acces. However, keep in mind that most of the times we are fully booked.